Managing display ads

Check campaign or ad group status

Ads Manager monitors the status of your campaigns and ad groups. Please note that the account, campaign, and ad group must all be active in order to participate in auctions.

Campaigns

Check your campaign status—

1. Go to the navigation bar on the left-hand side.

2. Select Campaigns (megaphone icon).
   

3. Select Display from the dropdown menu in the top left corner to go to the Display campaigns page.
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4. Find the relevant campaign under Campaigns and review the Status column.

 Understand your campaign status—

Ad groups

Check your ad group status—

1. Go to the navigation bar on the left-hand side.

2. Select Campaigns (megaphone icon).
   

3. Select Display from the dropdown in the top left corner to go to the Display campaigns page.

4. Click the ad group’s corresponding campaign name in the Campaigns section.

5. Find the ad group in the Ad Group section, and look at the Status column.

The status also appears when creating or editing an ad group. It shows at the top of your screen, next to the ad group name.

Learn more about creating display ad groups.

Understand your ad group status—

Appeal a denied ad group

You have 2 options for a rejected ad group: update an ad group to submit for another review (which you can do at any time) or start an appeal.

To appeal an existing ad group’s rejection, you must submit an appeal within 14 days of receiving the rejection. 

To start an appeal—

1. Click the Start appeal button linked in your email about the rejection. 

   1. You can also appeal through Ads Manager. Click Edit next to the ad group and click Start appeal—

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3. In the next window, you can give more context about why you want to submit an appeal. We recommend adding more detail to help the Instacart Ads team make an informed decision. 

4. Click the green Submit button below the open text box—

Reviews may take up to 72 hours, after which you get an email with the new decision.

Pause campaigns

You can pause ad campaigns at any time. All ad groups under the paused campaign stop participating in auctions for their keywords and behavioral targeting.

To pause a campaign— 

1. Go to the display campaign page.

2. Click the green toggle on the left.

The grayed-out toggle indicates the campaign is paused. Click the toggle again to resume your campaign.   

Edit campaigns

To edit your campaign—

1. From the left-side navigation bar, click Campaigns (megaphone icon)—
   

2. Click the 3 dots next to the Campaign you want to edit to see a drop-down menu, then click Edit.
   
   

3. From the Campaign Edit page, enter your Total budget and choose either Distributed or Accelerated pacing.
   

4. Click your preferred campaign Start date from the calendar. 

5. Decide how you want the campaign to end—

   • Click End date and select a day from the calendar to end on a specific date.

   • Leave the End date field blank to end only once it finishes its budget.

6. Click the Launch button on the bottom right.